Press contact: Antara NandyTel.: +91 9674515119 Email: antara.nandy@capgemini.com Nine in ten public sector organizations to focus on agentic AI in the next 2-3 years, but data readiness is still a challenge Public sector organizations recognize the potential of AI for enhancing decision making, improving service delivery and driving operational efficiency, with two-thirds (64%) already exploring or actively working on Gen AI initiativesChallenges with data readiness remain, with only 21% of public sector organizations saying they have the requisite data to train and fine-tune AI models Paris, May 20, 2025 – The new Capgemini Research Institute report published today, Data foundations for government – From AI ambition to execution,’ finds that two thirds of public sector organizations are already exploring or actively using generative AI (Gen AI) initiatives to aid the provision of public services.
However, to reach this future, governments need to focus on building the right data infrastructure and governance frameworks.” Organizations struggle with AI adoption due to data and trust issues Despite ambitions to embrace and scale AI use, public sector executives cite data security issues (79%) and limited trust in AI-generated outputs (74%) as primary barriers to widespread adoption.
Despite all public sector organizations surveyed either having or planning to have data sharing initiatives, they are not yet mature; most organizations (65%) worldwide are still in the planning or pilot stages.
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