ConverXion KL 2025, Mimin’s first Malaysian AI & CX summit, drew 150+ senior leaders for a day of keynotes, panels, and demos at Aloft Kuala Lumpur Sentral. With 100% delegate attendance and over 70% senior decision-makers, the event showcased Malaysia’s AI adoption momentum.
Mimin, a Southeast Asian conversational AI leader, unveiled its Voice AI through a live demo by CEO Joseph Simbar. The technology handles real-time customer interactions in natural, localized Malaysian English, tailored for hospitality, retail, and service sectors. Attendees tested Voice AI at the Experience Corner, while ConverXion AI, a Gen-AI chatbot, guided 500+ pre-event conversations.
Speakers from Microsoft, CelcomDigi, Sunway Healthcare, Mah Sing, and GenAI Fund discussed automation, Gen-AI, and CX transformation.
“Malaysia is ready for AI execution. Voice AI automates phone interactions with accuracy and empathy, solving real business challenges”, mentioned Joseph Simbar, CEO of Mimin.
ConverXion KL marks Mimin’s expansion into Malaysia, empowering businesses with AI-driven solutions.
Maria Lourdes
